Thank you. The schedule I found stated they would be open 6AM to 6PM weekdays Pacific Time. I called after 9AM EST and was told they weren't open. Called again just after 12 noon, still not open. Apparently they opened at 9AM but didn't answer the phone for a few minutes after.

I thought they had a telephone problem or something worse.

Talked to them afterwards and all is well.

Thanks for clearing up my confusion. Happens a lot. I mean my confusion!