I just tried your "trick" in the 2013 to learn how it worked. I then went to a sample client in 2020 and it worked. 

It took me a while to figure out that you needed to select the detail from list prior to starting the process, but it is a slick feature. Old dog - New tricks. It was years before I learned that Lacerte formatted phone numbers and I didn't have to do the () and -.

I used sample client ESTATE01 (you can get it using Ctrl + R from C:\LACERTE\20TAX\DEMODATA ) I have 41.0721. 

Possibly a Windows update has messed with yours. I have Windows 10, version 10.0.19042 Build 19042