Hi Community,

My client received notice 5071C asking her to verify her identity. She has a refund of 82K the IRS is holding until her ID can be verified. She has tried repeatedly to call the 800# on the notice and the line always has the message "We are sorry due to high call volume we are unable to take your call at this time, please call back the next day." 

I had her complete a 2848 and called the practitioner line yesterday. After 50 minutes on hold I spoke to an agent who said I would have to call the same 800# listed on the 5071C, that the practitioner line was unable to process ID related issues.

My client is locked out of the online site to verify her identity. I have tried the 800# repeatedly, at all times of day, and am unable to get through.

Has anyone successfully helped their client? Is the only recourse to visit an IRS office in person. 

Thanks!

Renee