lovetaxes
Level 3
04-07-2021
01:26 PM
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I had an easy tax return completed. Diagnostics disallowed a Tuition Credit, stating AGI was over $160K, which isn't correct. Only possibility is that the client had Unemployment and $10,200 credit is what brought AGI below $160K.
Is this a software error? Attempts to resolve via Lacerte Reps (2) totally unsuccessful. Any suggestions out there?
Another stressed tax preparer.
Bob
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