I second this question! When is Lacerte going to change the deadline date to 5/15/2021?  It is March 23 and the deadline change has been in effect since March 17.  I found a post by an Intuit admin, but am unable to click "reply" to it. Intuit/Lacerte needs to improve their community and make it easier to find answers to common questions and give feedback.

The removal of the chat with a Lacerte expert a few years ago was a terrible idea.  This used to be a valuable tool that would save us from staying on hold for a long time.  Also, the quality of Lacerte support over the phone has gone down tremendously year after year.  They've hired contractors to handle support calls too.  I was on a call with a contractor who didn't know what to do and she was chatting with a colleague who was an Intuit employee.  That was inefficient.

Anyhow, please improve our support tools so we may get answers more promptly!