We have sent several clients esignature, and some clients have called to paid vs paying through the esignature. We called Lacerte about this over a month ago, hadn't heard back because they didn't know how to kill the invoice so it didn't keep reminding them to pay it, when obviously they had already called in the payment over phone. 

Any tips since we didn't hear back from Lacerte? We just got a client who called as they were upset to say they had already paid it, why do they keep getting the notifications. HELP?!?!?