You are absolutely right. Words cannot express how bad LaCerte software and support are compared to any modern, decently-functioning software company that cares about their users.  For those commenting here who have been 'using LaCerte for 25 years' and seem to take pride in this fact: consider that your head may be so far up into the darkness that you can no longer remember what light looks like.  The only reason that LaCerte is able to be so terribly, terribly bad is because you continue to support and defend them.  And because the competition in the tax software space is such a disgrace because no self-respecting software company wants to get anywhere near it.  BTW, just typing this after being on hold for 40 minutes thus far to try to correct LaCerte software's inability to install itself without crashing.