I can't seem to get ANYONE to pick up line at Lacerte support.

Getting following message:

  DoBeforeInitialize: Exception = Error initializing config.

  Access violation at address 006D382A in module 'w20tax.exe'. Read of address 00000000

I installed program back in December and had no problems accessing then. Now, I can't access due to above error message.

I've gotten no help from support line. 

Has anyone experienced this? I appreciate any help.

Thanks.

Benylama