So after being a Lacerte user for 20+ years, I decided their quality and output wasn't what I was paying for and asked the local preparers who they use and their thoughts and input as well as researched the various firms in the area and looked at multiple reviews of the software out there and just about everything I found turned to Drake.  I contacted them just to ask for a demo and ask questions.  I wasn't put on hold for 2 hours and nor is the pricing through the roof.  I have always believed that you get what you pay for, but not anymore!  I have completed the pain free conversion to Drake and so far am happy!