Betty Jo,

Tuesday I logged 1.5 hrs waiting for a voice and gave up as it was 5:30pm, yesterday, I honestly logged 5 hours without reaching anyone again. Today tho I have tried another angle... Called Proconnect and got a voice who said she knew exactly where to send me at Lacerte..... that was 1.25 hrs ago and still on hold with no voice at Lacerte. What is going on?