I had sales tax suddenly appear on my REP fees starting in December.  For years before, Lacerte properly didn't charge me sales tax (downloaded software in California is an untaxed intangible).

Has this happened to anybody else?  I submitted a REP billing error notice online 2 weeks ago; no response.  So I called billing support yesterday, and used the callback option.  They called me back 3.75 hours later (!), the support rep wasn't sure what I was talking about,  took 20 minutes to submit a case, and said I'd get an email immediately with tracking, and daily update info.  Of course I didn't, and the Lacerte program of course says the case is closed.  But my REP bill hasn't been corrected.