Intuit Link is a bit temperamental sometimes but following the steps outlined below should resolve most issues:

• Use only Intuit Link-supported browsers (see https://proconnect.intuit.com/community/help-articles/help/system-requirements-for-intuit-link/00/55...);
• Clear cache and cookies;
• Exit and restart browser;
• Restart machine or device;
• Open Intuit Link only in incognito mode;
• Use another Intuit Link-supported browser if problem persists; and
• Use another machine or device, if available.