jessicap
Level 2

There was a post titled Unexpected Behavior: eFile

This is what it said, I did it and was able to manually check the status this way but like I said I can't see the reject reason.....

Update @ 3 P.M. CST: At this time the E-File Transmission issue has been corrected. As part of the correction, we have temporarily disabled the E-File Acknowledgement status updates. As a result, you will not be able to receive E-File Acknowledgments at this time. We will send further alerts once the issue has been fully resolved and you are able to receive your E-File Acknowledgements.

As a reminder, when you electronically file a return, it will receive an electronic postmark when it is received at the Intuit Electronic Filing Center. This electronic postmark is similar to the postmark a return would receive if it was mailed at the post office on the deadline. The IRS honors the Intuit Electronic Postmark as proof of timely filing.

Some customers have had success with checking their return acknowledgments in MyAccount

  1. Sign in to My Account
  2. From the left column choose Products then e-File Status.
  3. Fill in the required fields:
    1. Product: Which tax software was the return e-filed from.
    2. Status: This will allow you to pick Accepted, Rejected or All.
    3. Start Date and End Date to search within.
    4. Customer Number will be auto-populated for you.
    5. SSN/EIN of the return you are looking for.
  4. Click Submit to see the results.

Please note: This is not a confirmed workaround and may not work for all customers. 

When attempting to e-file or perform a status check on returns, you may receive the following error message:

Exception occurred during EF batching client:
Problem occurred executing EF submission.

We are aware of this issue and our development team is currently investigating the issue. 

 

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