abctax55
Level 15

Edit... fixed the email address, I forgot it gets censored.  Take out the spaces, change the AT to @  to make it work.

Office of the President AT Intuit.com

 

Eventually... they WILL get it fixed.   Hope your credit card has a high enough limit 😉

And give BettyJo a chance - she's usually very helpful.  But I don't expect any of the mods to be around tonight.

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Here's the other info I found on a different list serve that you might want to use to escalate things if BettyJo can't help tomorrow.

Anyone in the President’s office will help----I’ve had excellent help when I’ve had to reach out. Good luck. See below.

“I will be your personal advocate while we address your concerns. 

I am arranging for a specialized agent to contact you and with their assistance I strongly believe that we will be able to assist in addressing any and all obstacles you are encountering. 

If you have any concerns please call or email me directly! You can reach me at 520-901-3280 from 8AM to 5PM Arizona time or at [email address removed] . “

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"