jhopper
Level 2
excuse, on every return with a Nebraska tax return
0 Cheers
Granddady
Level 1

It has become an even more common as of late though been ongoing.  We have contacted support in the past without assistance.  Have had to file a lot by paper and have a stack waiting for an answer since last Tuesday (7-7) when spent nearly 3 hours on the phone with support and have not got back to us yet.  Not sure why it is so difficult to get a fix.  A response would be nice, a fix better.

0 Cheers
jhopper
Level 2

If you override the diagnostic you can e-file and the returns get accepted.  It is a Lacerte issue, not a Nebraska one.

Granddady
Level 1

E-file staff was not able to override critical diagnostic.  If familiar with this diagnostic (54158) and directions to override,, would appreciate detailed process.  Thank you!

0 Cheers
navy
Level 2

Same issue. I've had all the overridden returns accepted, but it is a nuisance!

0 Cheers
Sue S
Level 1

How do you override the Nebraska critical diagnostic #54158

0 Cheers
Granddady
Level 1

About a week and a half ago after a long hold someone was able to give us a way to override the diagnostic.  In your client listing - highlight the client with the diagnostic.  Go to the E-file tab and from there select e-file support tools.  Then choose disable e-file error and click okay.  When you then run the e-file wizard the state diagnostic will show Successful Error Bypass.

Hope got this right and will be helpful if still in need.     

0 Cheers