chaffina
Level 1
06-29-2020
04:08 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I have tax returns stuck at various levels and across three modules. I have been on hold with Lacerte support for two hours.
Does anyone know how to fix stuck returns?
Labels
Just-Lisa-Now-
Level 15
06-29-2020
05:11 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Define "stuck at various levels".
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
kgreen8393
Level 5
06-29-2020
05:30 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Highlight the client on the Clients tab. Go to E-File pull down menu and select Step 3: E-File Acknowledgement Status. Then select Update Acknowledgement status for selected return. See if that helps. You would need to do this for each return "stuck" in each module.