It's a fair comment that Intuit should stop pawning users off in community forums to solve issues.  However, it is not true that other users are often just as clueless.

Take a look at the number of questions that are solved and helpful votes that have been cast over the years.  Of course, if the question has to do with faults in the software, no one here will be able to help - although feasible workarounds do get shared, where possible.

If people have a question, often times, they do get solved - much more quickly and accurately here on this forum than with Support (sad to say).  Good that you haven't needed much help over these years but there are many many who do benefit from the help they get here.