Hi Community

I received the following error when my federal and state returns were rejected

Reject: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid. Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number.

Reject Resolution: The Identity Protection Personal Identification Number (IPPIN) must match the IRS e-File database.
Double check your entry and resubmit your return with the correct number.
This entry is in Federal Taxes tab| Other Tax Situations| Other Return Info | Identity Protection Pin
For further information visit www.irs.gov/get-an-ippin.

I have done this client for 30 years. Their children do not have an identity theft PIN; they never requested one.

The field is currently blank. Nothing has changed from last year to this year. I have already sought help from Lacerte but they don't have any idea.

Any help would be greatly appreciated

Thanks