Why do the Lacerte files disappear from our server?  (This 19Tax folder was, essentially, emptied.)  Today was the 2nd time this week that this happened.  It happened 4 times during tax season last year and another time last May.  Our outside IT people made all of the adjustments that Lacerte recommended (including excluding Lacerte files from our backup - we will never do that again.)

Georeg4Tack's recommendation of reinstalling the program from the Websetup in the 19Tax folder is impossible because that doesn't exist in the folder and that won't restore the approx 1,000 client files.

We need to know how to prevent this from happening.  This has only happened with the Lacerte files.