George4Tacks
Level 15

Carl - Please understand that this is a user forum. Those that post here are generally NOT Lacerte employees, but other users. Contact support. They should be able to correct the order and (hopefully) reverse the sales tax OR give you an equivental discount and refund the difference. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...

Several users are in rural areas what have less than stellar internet access. They like CD's and are willing to pay CA their blood money in the sales tax. 

Welcome to the wonderful world of Lacerte. Be sure to come back with tax questions or program issues and we will try to help you out, but we are not Lacerte or Intuit (unless you see the word Employee in out user name)


Here's wishing you many Happy Returns
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