jimgsabbatini
Level 3
02-11-2020
07:23 PM
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Today I tried to open clients in my Lacerte individual program and on every client I tried to open I get an error message that the DETAIL FILE IS MISSING OR DAMAGED. This includes tax returns that I have recently completed. The detail file is not missing so I assume that somehow the file has become corrupted.
Does anybody know if Lacerte has a file repair tool ?
They must have terrible whether wherever Technical support is located. Everytime I call I get a message that due to IN climate weather they are experiencing long wait times and then the wait maybe more than an hour.
But I know that Lacerte cares for me as a customer.