MattCPAZick
Level 2

Found the fix with a call to support.  Needed to run the CLPACK database repair utility and replace the server location OPTION18 folder. 

Run CLPACK Database Repair Utility

1. Close Lacerte on all workstations

2. Copy the IDATA folder on the server to a safe location as a backup in case the repair fails.

3. Run the 18clpack.exe client database repair utility on the workstation you are having problems on.  This is found by default at "C:Lacerte\18tax".

 

Replace the Server OPTION18 Folder

1. Close Lacerte on all workstations

2. Rename the OPTION18 folder on the server to OPTION18old to save it in case this doesn't work.  it is found by default at "X:Lacerte\18tax" where X reflects the mapped server location drive letter.

3. Open the 2018 Lacerte program.  it will react as if it's the first time you opened the program.

 

Try printing an organizer once you have completed these two processes.  Note you may need to check your settings again if you made changes between the 2017 year software and the 2018 year software.

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