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Since renewing my 2 packages, Basic and Professional 2 days ago for some reason the system does not download. Looks like it is for seconds but then just stairs at me!Why?

J--Stephan
Level 1

So I'm not sure what is wrong.  I am using the same lap top I had for the 2017 returns yet nothing is downloading to my laptop or at least the 2018 icons don't appear.

What's the deal?

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AshleyatIntuit
Employee
Employee

Typically if you see the download process begin but then just stop with no error/message, it is AntiVirus interfering, so i would triple check that you have excluded ProSeries from your AV/Malware scans before installing.  Also, be sure you exclude from ALL antivirus if you're running more than one.  This is the most common cause.

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AshleyatIntuit
Employee
Employee

Typically if you see the download process begin but then just stop with no error/message, it is AntiVirus interfering, so i would triple check that you have excluded ProSeries from your AV/Malware scans before installing.  Also, be sure you exclude from ALL antivirus if you're running more than one.  This is the most common cause.

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Marc-TaxMan
Level 8
Intriguing.  Is there a price break by using Basic and Pro?  Maybe use Basic for unlimited 1040 and Pro for biz?  What's the User benefit of both??
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AshleyatIntuit
Employee
Employee
So there are users that use Basic Unlimited + 15 biz returns that has them use basic for 1040's and Pro for the biz
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AshleyatIntuit
Employee
Employee
But all Basic users have the ability to use Professional to do biz returns it would just be PPR unless they have the package i called out above.
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