1. Reboot your computer and try again.
2. If that don't work, uninstall the software, reboot your computer and try a fresh install.
3. If that don't work, call support.
4. If that don't work, tax season is way to stressful anyway, try a new profession. Personally, I'm working on becoming a brain surgeon. Three more credits from the ACME School Of Medicine and Tire Repair and I'll have my degree.