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For the last couple of months, everytime I open Proseries 2017 it wants to run run updates. Is this happening to anyone else? How do I make it stop?

robinharris1008
Level 1
 
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IRonMaN
Level 15

Is this the issue your are referring to?

 

ProSeries Updates Loop with Message to Update and then No Updates are Found
 
Problem Description:  

ProSeries will indicate that there are updates to be installed. When the user attempts to install the updates, the message "No Updates Found" is returned. When the user re-opens their program they are once again prompted to install updates.


Problem Solution:
 
  1. Close ProSeries
  2. Navigate to the File Explorer, and open the Local C Drive.
  3. Locate the ProWinXX Folder, and then the Updates Folder. Note: XX refers to the Tax Year affected.
  4. Delete all updates files form this folder, Except the Details.html file
  5. Open ProSeries.
  6. Run Updates, by selecting the Updates Menu, and then Update Installed Products.
  7. Close and re-open ProSeries to ensure the user is no longer prompted to install updates and the loop is resolved.
Important: It is critical that you run the Updater after clearing out  the updates folder, in order to replace the files previously removed.
   


Pot Stirrer Gold Medalist - Rio de Janeiro Games

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1 Reply 1
IRonMaN
Level 15

Is this the issue your are referring to?

 

ProSeries Updates Loop with Message to Update and then No Updates are Found
 
Problem Description:  

ProSeries will indicate that there are updates to be installed. When the user attempts to install the updates, the message "No Updates Found" is returned. When the user re-opens their program they are once again prompted to install updates.


Problem Solution:
 
  1. Close ProSeries
  2. Navigate to the File Explorer, and open the Local C Drive.
  3. Locate the ProWinXX Folder, and then the Updates Folder. Note: XX refers to the Tax Year affected.
  4. Delete all updates files form this folder, Except the Details.html file
  5. Open ProSeries.
  6. Run Updates, by selecting the Updates Menu, and then Update Installed Products.
  7. Close and re-open ProSeries to ensure the user is no longer prompted to install updates and the loop is resolved.
Important: It is critical that you run the Updater after clearing out  the updates folder, in order to replace the files previously removed.
   


Pot Stirrer Gold Medalist - Rio de Janeiro Games

View solution in original post

0 Cheers