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1041

FFrance1234
Level 2

Proseries freezes up when trying to open a 1041 return. Today is 01/21/20

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3 Replies 3
IRonMaN
Level 15

Did rebooting your computer help?  Is it only 1041s?  Was it working before you did an update?

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
FFrance1234
Level 2

Did a reboot but didn't work.  I have not tried to get into the 1041 return for several weeks but it did work before.

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IRonMaN
Level 15

I think you have a couple of options.  

1.  Try calling support

2.  Try reinstalling the software

Number 1 is dreadful, but number 2 would be a waste of time and effort if there is a bug in software that will need a future update to fix.  But sometimes a fresh install is all you need so pick your poison.

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)