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Why is my Organizer greyed out?

molly
Level 1
 
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1 Solution

Accepted Solutions
George4Tacks
Level 15

You are in the wrong year. For 2018 organizers, use the 2017 Lacerte Program. That is also where the proforma is. 


Here's wishing you many Happy Returns

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6 Comments 6
George4Tacks
Level 15

You are in the wrong year. For 2018 organizers, use the 2017 Lacerte Program. That is also where the proforma is. 


Here's wishing you many Happy Returns
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molly
Level 1
I'm in the 2017 program.  Went to another computer and it is greyed out there as well.  We both have full access.
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abctax55
Level 15

OR...you don't have the final update for 2017 installed.  

(my money is on George's answer tho)

"Tax software is no substitute for a professional tax preparer"
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molly
Level 1
I was just in it last week working on the engagement letter.
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George4Tacks
Level 15
Press F10, select the versions, Current 2018 Federal is 38.1128 and Proforma is 38.1112

Here's wishing you many Happy Returns
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abctax55
Level 15
1) Reboot
2) WebSetUp & FORCE IT even if it says you are up-to-date (there was an update yesterday that impacted organizers...)

Still not working?
3) Call support
"Tax software is no substitute for a professional tax preparer"
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