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We Can not drag and drop files into updated version of DMS. worked fine before update

kevin_vick
Level 1

Document Management system. We normally scan pdf's into a shared folder, then drag and drop into client folders in DMS. However since updated version was installed we drag pdf to folder and it just says copying and spins until we we use task manager to end the task and nothing happens. How do we fix this issue?

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Alee-W
Employee
Employee

I have updated to the most current version of DMS and I am not able to replicate this behavior. If you are still experiencing this please reach out to support for additional assistance. 

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4 Replies 4
George4Tacks
Level 15
I am glad I have not updated yet. Maybe @JasonAtIntuit or @ChrisIntuit could look into it for you.

ex-AllStar
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George4Tacks
Level 15
@Ashley at Intuit (aka Henry Jr) Is anyone working this week?

ex-AllStar
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Alee-W
Employee
Employee

I have updated to the most current version of DMS and I am not able to replicate this behavior. If you are still experiencing this please reach out to support for additional assistance. 

View solution in original post

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George4Tacks
Level 15
@kevin_vick - I bit the bullet and installed today and I did not have any trouble with drag & drop of a pdf. Could it be a network issue?

ex-AllStar
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