Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

How to RESET Master Password?

StknCPA
Level 3

I do not remember setting up/changing a Master Password (ie, for Settings/Master Options) in TY2018, but the program is asking for my Master Password here. I have tried using both my TY2017 Master Password and no password--neither works. (I've also gone into the TY2017 program and verified that the Master Password I remember does work there.)

How do I reset the Master Password?

Please note: I need to reset the Master Password--not change the password. I do not know what the current Master Password is. Also, I do not need my password to access my Intuit account--I know that one.

Thank you.

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
George4Tacks
Level 15

I think you will need to contact support to do that, especially since you don't know the original password. 


ex-AllStar

View solution in original post

0 Cheers
2 Replies 2
George4Tacks
Level 15

I think you will need to contact support to do that, especially since you don't know the original password. 


ex-AllStar

View solution in original post

0 Cheers
ardyesm
Level 1

How did you reset this? 

0 Cheers