
Get 10 timely, practical tips to learn how to handle client complaints; practice expert Bill Cates, CSP, CPAE, explains.
Bill Cates, CSP, CPAE, president of Referral Coach International, is a business growth consultant and speaker. He is the author of "Get More Referrals Now," "Beyond Referrals," and "Radical Relevance," and has written articles for Intuit's QuickBooks and Firm of the Future blogs.