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Troubleshooting issues with Intuit Practice Management app on iPhone and Android

SOLVEDby IntuitUpdated 2 weeks ago

This article will help you resolve the following issues with the Intuit Practice Management powered by Karbon app:

  • Unable to open the app
  • Errors when opening the app
  • App not working correctly

Select your device below to begin:

Restart iPhone device
Follow these steps from Apple to restart your iPhone

Update Intuit Practice Management App on the iPhone device
Follow these steps from Apple to update the app on iPhone

Install available updates for your iPhone device
Follow these steps from Apple to update your iPhone

When deleting an app on your iPhone, the app and data is removed, however documents or data stored in iCloud will not be deleted. To Delete the Intuit Practice Management App:

  1. Log out of Intuit Practice Management:
    1. Gear icon upper right.
    2. Tap Log Out.
  2. Touch and hold the Intuit Practice Management app on your iPhone.
  3. Select Remove App.
  4. Select Delete App, then tap Delete to confirm.
  5. Follow these steps from Apple to reinstall Intuit Practice Management.

When Offloading an app on your iPhone, the app is removed, but the data remains and allows you to pick up where you left off in the app when reinstalled. To Offload the Intuit Practice Management App:

  1. Go to Settings.
  2. Select General and then tap iPhone Storage.
  3. In the list of installed apps find Intuit Practice Management and tap it.
  4. Tap Offload App and Offload App again to confirm.
  5. Follow these steps from Apple to reinstall Intuit Practice Management.
  1. Press and hold the Power button.
  2. Select Power off or Restart.
  3. If necessary, press and hold the Power button until the device turns on again.
  1. Go to Settings>Apps>All Apps.
  2. Find Intuit Practice Management and tap it.
  3. Go to Storage & Cache>clear both. Clearing Storage & Cache will clear your login data and locally saved account information. It will be necessary to sign in to Intuit Practice Management the next time it is opened.

Update Intuit Practice Management App on the Android device
Follow these steps from Google to update the Android device

Delete Intuit Practice Management from the Android Device
Follow these steps from Google to delete the app

Reinstall Intuit Practice Management on the Android Device
Follow these steps from Google to Reinstall & Re-enable apps

Note: For many Androids the above steps may be used, however there are multiple types of Android phones made by multiple manufacturers.  If you do not know how to do the above on your Android device, we suggest checking your manual or looking it up at the manufacturer's website.

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