ProConnect HelpIntuit HelpIntuit

How to fix common problems and errors with the Lacerte Tool Hub

SOLVEDby IntuitLacerte Tax70Updated August 11, 2022

We know things can break sometimes, but we’re here to help. Use this article to get to the Lacerte Tool Hub. That’s where you can get any tool we have to help fix Lacerte issues. Follow the steps in this article to download and install the Lacerte Tool Hub application.

 

Lacerte Tool Hub will help you to resolve issues when they happen. To prevent data loss and other serious issues, make sure that you've reviewed all of the information in 2021 Lacerte system requirements.

Lacerte Tool Hub v1.3.1.0 - 8/10/2022

New features

  • Added 2 new tools to help resolve issues with Lacerte DMS
    • DMS Database Support Tool will help you repair DMS database related issues:
      • Database Backup/Repair will copy your DMS database to your local machine and attempt to repair
      • Backup/Upload is used for database issues that require support intervention (requires an access code from a Lacerte support expert)
  • Support Utilities for Intuit Practice Management (IPM) and Intuit Tax Advisor (ITA)
  • New login fix tool to clear the cache for the login widget

Bug fixes

  • Various cosmetic fixes

Other Notes

  • The Login tool is no longer necessary, and has retired as of 1.3.0.1
  • The Support tab has been relocated next to the About button
  • Changed File Exchange, Speed Test, and Smartlook to use the default browser
  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (lacertetoolhub_setup.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, select the icon on your Windows desktop to open the Tool Hub application.
    PCG_LAC_TH_Icon.png

The hub is a launchpad for the tools you’ll use to fix your issue. Each tab has a set of tools for addressing different types of problems:

  • Select the Alerts tab to view any alerts that have been sent to your Tool Hub application.
  • Select the Install tab if you need to install a prior year of Lacerte Tax. Also, the WebSetup Tool is available if you’re having issues preventing you from updating Lacerte successfully.
  • Select the Program tab if you notice performance issues, or problems opening the program. The Component Repair Tool fixes problems with system components that the program relies on to operate correctly. There's also Reset Display tools available, in the event Lacerte, Tax Planner, or DMS opens off-screen. There are also utilities to help resolve login window display issue, large tax return crashes, and option related issues.
  • Select the Network tab if you’re having problems with network drives during a network install or network file access. There's also a Speedtest utility to help check your internet speed.
  • Select the Data tab if you need to correct client database issues. The CLPack tool resolves duplicate clients and database errors. The Lacerte Backup tool will help you back up your Lacerte data and options for moving to a new PC.
  • Select the Print tab to help you resolve issues printing to PDF from Lacerte or issues printing to DMS.
  • Select the DMS tab if you are having issues with your Lacerte DMS database, or problems scanning into DMS.
  • Select the IPM/ITA tab if you need to get help with Intuit Practice Management or Intuit Tax Advisor while working with a support expert.

If the tool from the tool hub isn’t installed, it'll automatically download it in the background. It can take 2-3 minutes to complete. Be patient, because if you close out the install, the tool may not run.

Help improve our tools by providing feedback through the survey links in the Lacerte Tools Hub.

Was this helpful?

You must sign in to vote, reply, or post
Lacerte Tax

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.