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Information about Right Networks and Lacerte user count for Intuit Hosting

SOLVED•by Intuit•1•Updated October 05, 2021

This article will explain how Lacerte Fast Path and Hosting for Intuit Lacerte Tax users work, and what happens when they don't match.

  • Lacerte Fast Path users (or seats) control how many users can be in the same year of the Lacerte program at the same time. If more users are trying to sign in to the same year of Lacerte than your number of Lacerte Fast Path users you'll receive a "Too Many Users" error.
  • Hosting for Intuit Lacerte Tax users controls how many users can be in the Hosted environment at the same time. There are other packages available directly through Right Networks to grant access to the Hosted environment to other users who won't be using Lacerte. These can be purchased through Right Networks’ CPA Solutions Team 1-888-417-4448 x1 + Option x3. They are open Mon-Fri 9-5 ET.

Many firms will have more Lacerte Fast Path users than Hosting for Intuit Lacerte Tax users at some time during the year.

If you have enough Hosting for Intuit Lacerte Tax users for everyone that is going to be using Lacerte at the same time, then everything will work fine.

If you have more people planning to use Lacerte at the same time than you have Hosting for Intuit Lacerte Tax users, be aware of the following implications:

  • Switching Intuit Lacerte Tax packages between users isn't practical because removing a package from a user automatically uninstalls all of their apps. When the Account Owner or Account Admin assigns the package back to them, their apps will need reinstalling.
  • Users not using hosting can work in Lacerte using a local installation. However, when Lacerte users prepare a return locally, it won't automatically sync up to the hosted environment. It'll require uploading the file and restoring it into Lacerte in the hosted environment for hosting users to see.
  • Adding Hosting for Intuit Lacerte Tax user(s) so that every person using Lacerte can also use the hosted environment would be ideal. See Modifying your Intuit Hosting subscription for contact information to change the number of Hosting for Intuit Lacerte Tax users billed. It also advises how to make changes in your ​Right Networks My Account portal.

A firm may intentionally have more Hosting for Intuit Tax users than Lacerte Fast Path users when employees work different days. Keep in mind, when more users are trying to sign in to the same year of Lacerte than your number of Lacerte Fast Path users, the program gives a message that there are "Too Many Users".

  • The Lacerte Fast Path is a one-time yearly charge. We suggest you order the highest number of Lacerte Fast Path users you plan to need for the season. You can call to increase your Lacerte Fast Path users when needed. See How to contact Lacerte for help.
  • With Hosting for Intuit Lacerte Tax users, we suggest ordering the number of hosting users you need for the month. Firms often change staffing throughout the year, so this subscription service is flexible. See Modifying your Intuit Hosting subscription for contact information to change the number of Hosting for Intuit Lacerte Tax users billed. It also advises how to make changes in your Right Networks My Account portal.

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