This article will help you resolve the errors:
- Account files locking sequence error
- Account files locking key is invalid
To resolve this issue, you must be at the computer where ProSeries is installed and contact Customer Service at (800)434-6818. You'll need to follow the steps below when prompted:
- Click on OK to close the error.
- From the Tools menu, hold down the CTRL key and click on Pay-Per-Return.
- Select Reset File Version.
- If an error is received, the program will need to be reinstalled. See Performing a clean install of ProSeries.
- The customer service representative will need the code under Provide this number to the customer service representative.
- In the Enter Authorization Code box enter the code provided by customer service and select OK.