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How to resolve error "Intuit Entitlement Client v5.0 is not installed" when opening DMS

SOLVEDby IntuitDocument Management SystemUpdated October 19, 2021

When opening Document Management System (DMS) the error message "Intuit Entitlement Client v5.0 is not installed" is displayed.

This error is known to occur when some of the required components for the DMS license activation process are corrupted, damaged, or weren't successfully installed. To resolve this error, you must install or repair the DMS Licensing components, also known as the Intuit Entitlement Client. You'll need to download the correct version of the Intuit Entitlement Client from the ProSeries Tool Hub.

  1. Close ProSeries.
  2. Download the ProSeries Tool Hub Install file. Save the file  somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (ProSeriesToolsHub_Setup.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the Tool Hub.
    PCG_PS_TH_Icon.png

If you can't find the icon, do a search in Windows for ProSeries Tool Hub and select the program.

Step 2: Using the tool in the ProSeries Tool Hub

  1. Open the ProSeries Tool Hub.
  2. Select Program Problems on the left.
  3. Click on ProSeries Component Repair Tool.
    PCG_PS_TH_Component.png
  4. Follow the on-screen instructions to run the tool.
  5. Open DMS and re-license.

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