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"No default printer found" in Printer Setup options

SOLVEDby IntuitProSeries Basic7Updated October 14, 2021

When attempting to print a return in ProSeries Professional or Basic will display the error "No Default Printer Found". Additionally, Printer Setup under Print Options will also display "No Default Printer" and the Change button will be grayed out or disabled.

This error message can be generated when the computer does not have a Windows default printer selected. Check and see if Windows has a default printer configured to resolve this error message in ProSeries.

Windows 8, 8.1, and 10:

  1. Close ProSeries.
  2. Right-click the Start or Windows button.
  3. Select the Control Panel.
  4. Select the Devices and Printers.
  5. Right-click on Microsoft XPS Document Writer and select Set as Default Printer.
  6. Open ProSeries
  7. From the Tools menu, go to Options and select Printer Setup:
    • For ProSeries Basic: select a client, click Print, then the Print Setup Options tab.
  8. See if the Change button is active, and switch to the correct printer.
    • If the Change button is still grayed out, restart the computer.
  9. Click the OK button
  10. Close ProSeries.
  11. Go back to Control Panel and from the Printer menu, select the correct printer as the default.
  12. Open ProSeries and verify the correct printer is still selected.
  13. Attempt to print a return.
  1. Close ProSeries.
  2. Go to the Start menu, the Control Panel, then the following:
    • Windows Vista - Printer
    • Windows 7 - Devices and Printers
  3. Right-click on Microsoft XPS Document Writer and select Set as Default Printer.
  4. Open ProSeries.
  5. From the Tools menu, go to Options and select Printer Setup.
    • For ProSeries Basic: select a client, click Print, then the Print Setup Options tab.
  6. See if the Change button is active, and switch to the correct printer.
    • If the Change button is still grayed out, restart the computer.
  7. Click OK and close ProSeries.
  8. Go back to the Control Panel and from the Printer menu, select the correct printer as the default.
  9. Open ProSeries and verify the correct printer is still selected.
  10. Attempt to print a return.

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