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"Unable to locate Common files folder," error when accessing ProSeries

SOLVED•by Intuit•21•Updated January 10, 2023

This error can manifest on an installation of ProSeries for a variety of reasons, such as:

  • The workstation installation cannot access the network drive.
  • A computer has more inbound connections than the Windows operating system allows.
  • A wireless connection has been disconnected.
  • The Run as Administrator checkbox is selected incorrectly.
  • Third-party software interfering with the ProSeries executable file.

User-added image

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

Follow these steps to resolve the error for a Network installation:

  1. Open the Windows File Explorer.
  2. Open the network drive where ProSeries 20YY files are stored.
  3. Re-launch ProSeries.
  4. If the error still happens proceed with Solution 2.
  1. Verify which drive ProSeries is installed to.
  2. Open the Windows File Explorer.
  3. Locate the Windows C drive.
  4. Open the ProWinYY folder.
  5. Open the 32bit folder.
  6. Locate and Open the ProWinYY.ini file.
  7. Locate the heading [Networking].
  8. Make note of the path DataDepot=.
  9. Locate the heading [Uninstallinfo].
  10. Verify the line CommonFiles= matches the path noted earlier.
  11. If the path does not match, correct and save.
  12. Launch ProSeries.
  13. If the error still happens proceed with Solution 3.
  1. Open Windows file explorer.
  2. Locate Windows C drive.
  3. Open ProWinYY folder.
  4. Open 32bit folder.
  5. Locate ProWinYY.ini file.
  6. Right click on file and delete.
  7. Follow the remaining steps here.

Follow these steps to resolve for a Standalone installation:

  1. Verify where ProSeries is installed.
    1. Right-click on the ProSeries desktop icon.
    2. Select Properties.
    3. Note Target box.
  2. Open Windows file explorer.
  3. Locate the C drive.
  4. Open ProWinYY folder.
  5. Open 32bit folder.
  6. Locate and open the ProWinYY.ini file.
  7. Under section [Uninstallinfo], verify the path for CommonFiles= matches path noted earlier.
  8. If the error still happens proceed with Solution 2.
  1. Open Windows File Explorer.
  2. Locate the C drive.
  3. Open ProWinYY folder.
  4. Open 32bit folder.
  5. Locate ProWinYY.ini file.
  6. Right-click on file and delete.
  7. Follow the remaining steps here.

For ProSeries Basic Edition files and folders will begin with BasWinYY.

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