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"Unable to locate Common files folder," error when accessing ProSeries

SOLVEDby IntuitProSeries Basic16Updated October 14, 2021

This error can manifest on an installation of ProSeries for a variety of reasons, such as:

  • The workstation installation cannot access the network drive.
  • A computer has more inbound connections than the Windows operating system allows.
  • A wireless connection has been disconnected.
  • The Run as Administrator checkbox is selected incorrectly.
  • Third-party software interfering with the ProSeries executable file.

User-added image

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

Follow these steps to resolve the error for a Network installation:

  1. Open the Windows File Explorer.
  2. Open the network drive where ProSeries 20YY files are stored.
  3. Re-launch ProSeries.
  1. Verify which drive ProSeries is installed to.
  2. Open the Windows File Explorer.
  3. Locate the Windows C drive.
  4. Open the ProWinYY folder.
  5. Open the 32bit folder.
  6. Locate and Open the ProWinYY.ini file.
  7. Locate the heading [Networking].
  8. Make note of the path DataDepot=.
  9. Locate the heading [Uninstallinfo].
  10. Verify the line CommonFiles= matches the path noted earlier.
  11. If the path does not match, correct and save.
  12. Launch ProSeries.
  1. Open Windows file explorer.
  2. Locate Windows C drive.
  3. Open ProWinYY folder.
  4. Open 32bit folder.
  5. Locate ProWinYY.ini file.
  6. Right click on file and delete.
  7. Follow the remaining steps here.

Follow these steps to resolve for a Standalone installation:

  1. Verify where ProSeries is installed.
    1. Right-click on the ProSeries desktop icon.
    2. Select Properties.
    3. Note Target box.
  2. Open Windows file explorer.
  3. Locate the C drive.
  4. Open ProWinYY folder.
  5. Open 32bit folder.
  6. Locate and open the ProWinYY.ini file.
  7. Under section [Uninstallinfo], verify the path for CommonFiles= matches path noted earlier.
  1. Open Windows File Explorer.
  2. Locate the C drive.
  3. Open ProWinYY folder.
  4. Open 32bit folder.
  5. Locate ProWinYY.ini file.
  6. Right-click on file and delete.
  7. Follow the remaining steps here.

ForProSeries Basic Edition files and folders will begin with BasWinYY.

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