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Troubleshooting diagnostic ref. 37838 and 37840 in LacerteTroubleshooting diagnostic ref. 37838 and 37840 in

SOLVEDby IntuitLacerte Tax4Updated July 13, 2022

One of the following e-file critical diagnostics is generating in the Individual module of Lacerte:

  • An amount on the "Penalty for underpayment of estimated tax" line on the Taxpayer Form NYC-202 requires Form NYC-221 be attached as PDF. (ref. #37838)
  • An amount on the "Penalty for underpayment of estimated tax" line of Spouse Form NYC-202 requires Form NYC-221 be attached as PDF. (ref. #37840)

Why are these diagnostics generating?

These diagnostics generate when there's an amount on the "Penalty for underpayment of estimated tax" line of Form NYC-202.

If you're receiving both diagnostics (one for Taxpayer and one for Spouse), Form NYC-221 TP and NYC-221 SP will need to be printed to PDF and attached in Screen 4.4, e-file Miscellaneous as two separate PDF attachments.

Follow these steps to print Form NYC-221 to PDF:

  1. Go to the Forms tab.
  2. Select NY from the left navigation panel.
  3. Select the applicable NYC-210 TP or NYC-210 SP under the Form list.
  4. Click Print Form in the top right of the screen.
  5. Click the Settings button.
    • This will open the Print Settings window.
  6. In the Print Settings window, do the following:
    1. Uncheck the box labeled Printer.
    2. Check the box labeled File (PDF).
    3. Click OK.
  7. Under Select which items to print., choose All pages.
  8. Click OK.
  9. Change the File name to "NYC-221 for client#".
  10. Click Save to save the file to your computer.
  11. Follow steps 1-10 for the second Form NYC-221, if applicable.
  12. Proceed with the next set of instructions below.

Follow these steps to attach the PDF(s) in the program:

  1. Go to Screen 4, Electronic Filing.
  2. Select the PDF Attachment button.
  3. Select the Attach PDF button.
  4. Select Browse Files.
  5. Locate and select on the PDF to attach.
  6. Click Open, and then click OK.
  7. Under the Send PDF with federal return subsection, select No.
  8. Locate the New York City UBT Information subsection.
  9. Check the applicable box:
    • Taxpayer PDF attachment with New York City UBT Return
    • Spouse PDF attachment with New York City UBT Return
  10. Select Form NYC-221 from the Line number and form for PDF attachment dropdown menu.
  11. Repeat steps 1-10 to attach a second PDF for the taxpayer or spouse, if applicable.

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