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How to unlock or reset your Right Networks login for Intuit Hosting

SOLVEDby IntuitLacerte TaxUpdated April 13, 2022

How many failed login attempts does it take to get locked out of Right Networks?

Your Right Networks login will be locked out for security purposes if an incorrect password is used five times in a row in a brief period.

How can I unlock my Right Networks login?

When locked for failed password attempts, your Right Networks login should automatically unlock after 15 minutes. If you need help unlocking your Right Networks login, call to speak with an Intuit Hosting expert. See How to contact Lacerte for help or How to contact ProSeries for help.

How can I reset my Right Networks password?

  1. Go to the Right Networks My Account portal and select Forgot your password?
    RN Forgot Password_INTHost_US_Ext_033122.png
  2. Enter the email used as your Right Networks username and select Send Recovery Link.
    RN Send Recovery Link_INTHost_US_Ext_033122.png
  3. Go to your email and open the email from Intuit Desktop Hosting.
    RN reset password email.png
  4. Select Reset Password.
  5. You'll be taken to a website to finish resetting your password.
    RN Reset Password Screen_INTHost_US_Ext_040122.png
  6. After resetting your password, you'll need to update your Right Networks.rdp shortcut to use the new password (unless it was edited to always ask for credentials).

Updating your Right Networks.rdp shortcut's remembered credentials

These steps will need to be completed on all computers and other devices where you have your Right Networks.rdp shortcut remembering your credentials.

  1. Right-click on the Right Networks.rdp shortcut on your desktop and choose Edit.
    Right Networks rdp_INTHost_US_Ext_102821.png
    • Windows 11 requires selecting Show More Options before Windows will give the Edit choice.
  2. Select edit.
    RDP edit_INTHost_US_Ext_040422.png
  3. You'll be prompted to Update your credentials. Enter your new Password, then select OK.
    RDP update credentials_INTHost_US_Ext_040422.png
  1. Open the Microsoft Remote Desktop application.
  2. From the System Preferences menu (icon that looks like a gear), select Preferences.
  3. Go to the User Accounts tab.
    • If you have multiple choices, you'll need to highlight Right Networks on the left.
  4. Enter your new password in the Password field then click Refresh.

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