Before you start:
- Use the red Logoff button on your remote desktop to sign out of the hosted environment, and if you'll be uninstalling and/or reinstalling for others in your firm, have them sign out too.
- Don't uninstall reinstall the Manual Install Apps. These apps need to be manually installed by the Right Networks Provisioning Team and can take up to 2 business days to install.
Follow these steps to uninstall then reinstall an app
- After signing out of the hosted environment, sign in to your Right Networks My Account portal.
- Go to the Users tab, then select a user by clicking on their name.
- Users with the User (catalog) role will be taken directly to where they can remove apps for themselves.
- Users with the User (no catalog) role will need the Account Owner or someone with the Account Admin role to remove the apps for them.
- You'll see a screen showing the user's installed applications. Locate the app you want to uninstall.
- Click the Remove App button.
- If the progress bar appears to stop moving once the app is almost removed, refresh the browser.
- Once the app has been removed it'll no longer appear in the Installed section.
- Scroll down to the Available section and locate the app you want to reinstall.
- Click the Install app button.
- The installation will begin, and when it's complete, you'll see the app join the Installed section.
- When reinstalling ProSeries:
- Before opening your client files, you need to update to get the needed tax types and states.
- Open ProSeries.
- From the Update menu, choose Select and Download New Products.
- Formsets and states that were selected previously should already be checked. Check any additional options if needed.
- Click Next.
- Click Install Now when the Ready to Install screen appears.
- For Network installations, if the user should be the ProSeries admin see article Correcting the ProSeries Admin and unable to license ProSeries in Right Networks for Intuit Hosting.
- Before opening your client files, you need to update to get the needed tax types and states.