ProConnect HelpIntuit HelpIntuit

Print window does not popup or hides in Intuit Hosting on Mac

SOLVEDby IntuitUpdated July 13, 2022

If it appears the window asking where to save didn't open, in the hosted environment, move your mouse to the top of your screen, select the printer icon, and then choose Restart TSPrint.

Mac Restart TSPrint_INTHost_US_Ext_032922.png

When printing using Mac in Right Networks for Intuit Hosting, the print window appears to be missing because it opened behind the session

To resolve this issue, follow the steps below:

  1. Use the red Logoff button on your remote desktop to sign out of the hosted environment.
  2. Open the Microsoft Remote Desktop application.
    • Tip: Use ⌘ Command + Space to show the Spotlight search field, then search for Microsoft Remote Desktop to find to open.
    • Since you'll be using the Microsoft Remote Desktop often, it's a good idea to keep it in your dock. Right-click on the Microsoft Remote Desktop icon, hover over Options, and choose Keep in Dock.
      Mac Keep in Dock_INTHost_US_Ext_033022.png
  3. Select the small edit button in the upper right, shown magnified in the image below.Select Edit
  4. Go to the Folders tab, then click + in the bottom left corner.
  5. Direct the path to the TSPrintDrive folder in Documents, then select Open.Browse to TSPrintDrive then click open
  6. Select Save.
  7. Go back into the hosted environment and test printing to make sure the issue is resolved.

Was this helpful?

You must sign in to vote, reply, or post
EasyACCTLacerte TaxLacerte Tax PlannerProSeries ProfessionalThird-party partnersWorkflow Add-On Document Management System

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.