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How to perform a force install of Lacerte

SOLVEDby IntuitLacerte Tax10Updated February 08, 2022

Normally a normal Lacerte web setup only updates files that are out of date. For example, if there's a newer version available on Intuit's servers than what is installed to the computer or network.

The steps in this article will force Lacerte to overwrite all program files (this won't affect your client data) with the most current files available. This kind of re-installation is useful as a solution to various issues.

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

Option 1 - Run WebSetup from Lacerte Tool Hub

  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (lacertetoolhub_setup.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    PCG_LAC_TH_Icon.png

If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.

Step 2: Using the tool in the Lacerte Tool Hub

  1. Open the Lacerte Tool Hub.
  2. Select Install on the left.
  3. Click on WebSetup /force.
    WebSetup_Lac_US_Ext_31022.png
  4. Follow the on-screen instructions to run the tool.

Option 2 - Manually force setup based on your installation

There are two ways to run a force setup depending on your installation type:

  1. Hold down the Windows key + R on your keyboard to open the Run command.
  2. Type "C:\Program Files (x86)\Common Files\Lacerte Shared\websetup21.exe" /force and hit Enter.
    • Keep the quotation marks around the file paths.
    • If your Lacerte is installed to a non-default location, check with your local network administrator for help.
  1. Click Yes to begin the forced setup.

2-Lacerte-setup copy.jpg

  1. Follow the on-screen instructions in the setup wizard.
  1. Hold down the Windows key + R on your keyboard to open the Run command.
  2. Type "C:\Program Files (x86)\Common Files\Lacerte Shared\websetupYY.exe" /force and hit Enter
    • Keep the quotation marks around the file paths.

3-Run-Lacerte-programs copy.jpg

  1. Click Yes to begin the forced setup.

2-Lacerte-setup copy.jpg

  1. Follow the on-screen instructions in the setup wizard.

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