ProConnect HelpIntuit HelpIntuit

Using Forms Bar in ProSeries Professional

SOLVEDby IntuitProSeries ProfessionalUpdated January 11, 2022

The Forms Bar inProSeries Professional now provides the ability to collapse sub-forms, such as K-1 worksheets, asset worksheets, and source documents (1099, W-2, etc.).

The active form will show highlighted within the forms bar to help you keep track of where you are within Forms In Use.

 

This feature isn't available in ProSeries Basic.

User-added image

The Forms Bar appears to be blank, missing, or gray. This issue affects all ProSeries product years, past and current. ProSeries Basic is also affected. The navigation bar is gray and doesn't display category buttons, or it may show a part of the HomeBase (from when it was opened).

How do I resolve this issue?

The instructions below apply to ProSeries 2016 and later.

Solution 1 - Delete the cache.fdfi and RNCACHE files:

  1. Close ProSeries.
  2. Open File Explorer.
  3. Browse to the following folder:
    •  C:\ProWinYY\Forms (C:\BasWinYY\Forms for ProSeries Basic).
      • YY represents the two-digit tax year.
  4. Locate, right-click and Delete the following files:
    • cache.fdfi
    • RNCACHE

Solution 2 - Perform a HomeBase Tune-Up:

  1. Open ProSeries.
  2. Go to HomeBase to view the client list.
  3. From the Homebase menu, select HomeBase Tune-Up.

If the program is closed:

  1. Click the Windows Start menu.
  2. Locate ProSeries 20YY.
    • YY represents the two-digit tax year.
  3. Select HomeBase Tune-Up.

Solution 3 - Run a script in Command Prompt:

 For Windows 7, Windows 8/8,1, or Windows 10:

  1. In the Windows search box in the task bar, type CMD.
  2. Right-click Command Prompt and choose Run as Administrator.
    • This will open the Command Prompt window.
  3. On the command line that opens, type in regsvr32 vbscript.dll then hit Enter.
  4. Type Exit and press Enter again.

Solution 4 - Resolve monitor issues:

  • If using a dual monitor, close/open the program on the opposite monitor.
  • Try turning off the secondary monitor, and then close/open the program again.

If the issue persists after trying Solutions 1-4, the root issue is likely an environmental issue or a background process, such as an incorrectly configured security utility or an issue with the Microsoft system components used by ProSeries to access the internet. Proceed with Solutions 5-7 to resolve the issue.

Solution 5 - Reset Internet Explorer:

  1. Open Internet Explorer.
  2. Click the Gear icon in the upper right corner of the screen.
  3. Select Internet Options.
  4. Go to the Advanced tab.
  5. Click the Reset button.
  6. Click OK.
  7. Close ProSeries.
  8. Reopen ProSeries.

Solution 6 - Uninstall and reinstall Internet Explorer.

  1. In the Windows search box in the task bar, type in Add or remove programs and press Enter.
  2. Under Apps & features, select Optional features.
  3. Locate and click on the applicable version of Internet Explorer.
  4. Click Uninstall.
  5. Restart your computer.
  6. In the Windows search box in the task bar, type in Add or remove programs and press Enter.
  7. Under Apps & features, select Optional features.
  8. Click Add a feature.
  9. Type in Internet Explorer.
  10. Mark the checkbox next to Internet Explorer and click Install.
  11. Restart your computer again.

Solution 7 - Resolve Internet Explorer Registry Key conflict

  1. In the Windows search box in the task bar, type in Regedit and press Enter.
  2. Answer Yes to Do you want to allow this app to make changes to your device?
  3. Using the folders on the left, browse to the following location:
    • Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones
  4. Double-click the Zones folder to expand.
    • Below the Zones folder are other subkey folders: 0, 1, 2, 3, and 4. An extra subkey with a pseudographic number or letter may be present before 0.
  5. Check whether there is an extra subkey before 0.
  6. Right-click and Delete the extra subkey.
  7. Once the subkey is deleted, close the Registry Editor.
  8. Restart your computer.
  9. Open ProSeries.
  10. Make sure the Forms Bar is working now.

There isn't a option to increase the font size within the program.

ProSeries tax year 2019 and older used Internet Explorer to render the display the Forms Bar. While in the Forms Bar you can hold down CTRL and use the scroll wheel on the mouse to increase/decrease the font size. This is not available in ProSeries 2020 and newer.

Was this helpful?

You must sign in to vote, reply, or post
ProSeries Professional

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.