ProConnect HelpIntuit HelpIntuit

How to resolve diagnostic Ref. 8982 in Lacerte

SOLVEDby IntuitLacerte Tax8Updated July 27, 2021

When attempting to e-file your client's return, the following critical diagnostic may generate:

e-file: Taxpayer's Signature Date is required for PIN signature e-file returns. To prevent this diagnostic from generating you can change the user option for "Computer date as PIN Signature Date" to "Yes" in Settings> Options> Tax Return. If a date is entered in Screen 4, that date will be used as the signature date even when using the Computer Date as the Signature date to prevent this diagnostic from generating. (ref. #8982)

How to resolve critical diagnostic Ref. 8982:

First, try setting the global computer date option:

  1. Select Settings, then Options.
  2. Select the Tax Return tab.
  3. Under the Tax Returns Options section, find the Computer Date as PIN Signature Date field and change it to Yes.

If that doesn't work, try setting the computer date on a specific client: 

  1. In Details, go to Screen 4, Electronic Filing.
  2. Locate the Paperless Filing Signature section.
  3. Select the checkbox labeled Computer date as PIN signature date [O], or enter the date in the Taxpayer's signature date field.

Was this helpful?

You must sign in to vote, reply, or post
Lacerte Tax

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.