ProConnect HelpIntuit HelpIntuit

ProSeries menu options truncated, cut-off, or screen appears distorted

SOLVED•by Intuit•18•Updated April 20, 2023

In the ProSeries Professional or Basic products, you may encounter distorted menus or fonts are cut off, or truncated.

This situation is the result of the Windows operating system display settings being adjusted to a DPI or font scaling set to greater than 100%. An adjustment of the display properties for DPI or font Scaling may be common with individuals that find their computer screens difficult to read at higher resolution settings.

Unfortunately, increasing the font size above 100% can distort images displayed in your software. When you desire larger text and images, we recommend decreasing the display resolution for your computer, but maintaining the font size at 100%. This will result in your display being easier to read, without the distortion that is common with increasing font size.

Please follow the steps below that correspond to your computer's operating system.

  1. Locate desktop icon for ProSeries.
  2. Right-click on icon and select Properties.
  3. The Properties window will appear.  Click the Compatibility tab.
  4.  Checkthe box for Override High DPI Scaling Behavior.
  5. Click OK to save and close.
  6. Launch ProSeries.
  1. Click the Windows button and select Settings.
  2. Select System.
  3. Select Display.
  4. Select Advanced display settings.
  5. Locate the Resolution field.
  6. Decrease your display resolution settings by one or two selections.
  7.  Click Apply.
  8. The image on your screen will flash, then Windows will ask, "Keep these display settings?"
  9. Select Yes.
  1. Right-click on the Desktop and select Display Settings.
  2. Select Display in the settings window
  3. Set the Change the size of the text, apps, and other items horizontal scroll bar to 100%.
  4. Click the Advanced Display settings.
  5. Click the Advanced sizing of text and other items.
  6. Click Set a Custom Scaling Level.
  7. Change the Scale to this percentage of normal size drop-down to 100% and click OK.
  8. Click the Apply to close the screen.
  9. A prompt will appear asking to sign out of the computer to apply these changes. Ensure all software applications are closed, and then select Sign out now.
  10. Log back in to verify changes in ProSeries.
  1. Click the Windows button and select Settings.
  2. Select and open System.
  3. Select Display.
  4. Select Advanced display settings.
  5. Locate the Resolution field.
  6. Decrease the current display resolution setting by one or two selections.
  7.  Click Apply.
  8. The image on your screen will flash, then Windows will ask, "Keep these display settings?"
  9. Select Yes.
  1. Exit ProSeries.
  2. Open the Windows Control Panel.
  3. Locate and open Display.
  4. On the display screen, locate line labeled Change the size of all items.
  5. On the scroll bar, drag the indicator all the way to the left Smaller.
  6. Click Apply.
  7. Log off Windows.
  8. Log back in to verify changes.
  1. Click the Windows button and select Settings.
  2. Select and open System.
  3. Select Display.
  4. Select Advanced display settings.
  5. Locate the Resolution field.
  6. Decrease your display resolution settings by one or two selections.
  7.  Click Apply.
  8. The image on your screen will flash, then Windows will ask, "Keep these display settings?"
  9. Select Yes.
  1. Exit your ProSeries.
  2. Click on the Windows Start button on the taskbar.
  3. Select Control Panel.
  4. Locate and open Display.
  5. On the screen labeled Make it easier to read what's on your screen select Smaller.
  6. Click Apply.
  7. Select Log off Now.
  8. Log back in to verify changes.

Was this helpful?

You must sign in to vote, reply, or post
ProSeries BasicProSeries Professional

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.