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How to resolve ProConnect Tax diagnostic Ref 35131 - CA electronic payment phone number required

SOLVEDby IntuitUpdated October 02, 2023

This article will help resolve the following e-file critical diagnostic:

  • California Electronic Payment: A phone number is required and valid "Daytime Telephone #" must be selected when paying electronically. (ref. #35131)

This e-file critical diagnostic is for the electronic payment of California estimated taxes, and will generate when:

  • Electronic payment of estimated tax is selected under Miscellaneous Information/Direct Deposit in the section California Direct Deposit of Refund/Electronic Payment.
  • When the box for Requires electronic payments is selected in the California Miscellaneous section of the same input screen.

Make sure the phone number is entered:

  1. Go to Input Return General Client Information.
  2. Scroll to the Taxpayer Contact Information section.
    • the diagnostic only looks at the taxpayer section, not the spouse.
  3. In the Daytime Telephone # input field, use the dropdown menu and select either HomeWork or Mobile.
  4. Input the phone number in the input field that corresponds to the telephone number type selected.
  5. The diagnostic should no longer generate

Make sure the phone number is not overridden:

  1. Go to Input Return General Misc. Info./Direct Deposit
  2. Select the Miscellaneous tab.
  3. Make sure the field labeled Daytime phone: 1=print, 2=print (suppress when optional), 3=suppress [O] doesn't contain a 2 or 3.

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