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How to resolve e-file payload errors in ProConnect

SOLVEDby IntuitProConnect Tax13Updated 5 days ago

When attempting to e-file, you may receive a transmission error, such as:

"Error message: Unable to successfully efile payload data to the Intuit servers. Problem occurred transmitting efile data"

Common causes

Trying to e-file a return that doesn't have the appropriate form generated in the return

If you tried to e-file a return that doesn't have the appropriate form generated in the return, do the following:

  1. Go to the Check Return tab.
  2. Make sure the form you are looking to e-file is generating.
  3. Try filing again.

Often, a return will be marked for e-file on the Profile tab, but it isn't generated in the return. For example, Federal Form 114 or NY Individual Form 1127 is marked for e-file on the Profile tab, but it isn't generated in the return.

PDF attachment sizes are too large

Make sure the PDFs that are attached are less than 1.0 MB in size each. There's a total size limit of 18MB for PDF attachments in the return.

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