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How do I send an email to EasyACCT Support?

SOLVEDby IntuitEasyACCTUpdated 1 month ago

Important: EasyACCT Support is only available in the EasyACCT Professional Series.  If you're an EasyACCT Business System customer, see available support options here.
 

Follow these steps to email EasyACCT Support through the program: 

  1. Select Help, Email Product Support, then Email Support.
    1. If the company isn't open and you wish to include a backup with your email:
      1. Select Include company data with your email.
      2. Select the company you'd like to include from the list.
    2. If the company is opened, you'll be prompted with a question: "Do you wish to close this company so you can include it in your email to Support?"
      1. Answer Yes to include a backup of the company with your email. 
      2. Answer No if you don't need to include the company with your email. 
  2. Enter your customer account number and phone number.
    • Note: Your account number and phone number will be saved in the event that you need to email product support in the future.
  3. Select OK to send the email.

If you encounter problems registering or sending emails, contact technical support at 866-220-0488.

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