ProSeries® Hosting FAQs

What does "hosting" mean?
"Hosting" is another term for "in the cloud." It means that your ProSeries software and data are stored ("hosted") on a secure web server at a protected facility, instead of locally on your office computer. You access them over a protected Internet connection rather than via your local network.

 

This means you're not tied down to your office to run ProSeries. You can access your software anywhere, anytime, and on virtually any device, including a Mac.

 

How safe is my hosted data?
Hosting for ProSeries is provided by Intuit, leveraging an exclusive partnership with Right Networks, who is screened to help ensure your data is safe and the services you receive are of high quality. Your data is secure with industry-standard SSL-based encryption at all connections, and enterprise firewall and antivirus protection. Additionally anti-virus technology and multi-layer access controls help protect your files and transmissions.

 

What are the benefits of adding hosting to my desktop software?

 

Enhanced flexibility
Access your software anywhere, anytime and on virtually any device. With your tax software and data hosted, you can connect anytime from anywhere with an internet connection using a simple client program. Simply launch the remote access application from a desktop shortcut or your browser and log in with your user ID and password. There's virtually nothing new to learn because the software looks and works just like it does on your PC.

 

Best-in-class security
Your ProSeries data is hosted in top-of-the-line data centers that include full-time security personnel, closed-circuit video surveillance, continuous and redundant power systems with backup generators, fully redundant network systems with multiple-backbone access, advanced network firewalls, and hazard avoidance and alert systems. If a disaster strikes your office, you'll be able to access your business-critical information. Whether the disaster is as small as a PC crash or as catastrophic as a hurricane, Hosting for ProSeries can help keep your business running.

 

Reduced IT hassle
If you currently store your company data on file servers on your network, you know how much time and money it takes to keep the systems patched, scanned for viruses, access-controlled, etc., in addition to the hassles and risks of making the servers available from remote locations. You can eliminate the need to have servers and virtual private networks (VPNs) in your office. Instead, keep your data in a protected data center, and stay focused on your business.

 

Top-tier reliability
Your hosted data is protected with encrypted transmission, firewalls, multi-layer access controls, and encrypted backups. In addition, your data is automaticallyscanned with antivirus technology. We back up your hosted data nightly, and retain backups for 90 days. So, if you accidentally delete a file, it may be recoverable. Our 99.9% uptime means your software will be ready when you need it. And with trusted Intuit support, US-based experts are only a call away.

 

Ultimate usability
Cloud hosting means you stay in the same ProSeries workflow that you’re used to using every day. There are no additional installations, servers, maintenance or backups needed. On top of that, ProSeries experts are here for you with personalized training to help you get started.

 

Seamless access
Start work on one device and jump right back in on another. With the ability to remotely access ProSeries from the cloud, you can return to your workflow on any device, even on a Mac or tablet.

 

Do I need my own network?
No. The internet is the only network you'll need, and if you're reading this, you've already got it!

 

How long does it take to learn?
If you're familiar with ProSeries, no time at all. Hosting for ProSeries has the same look and feel. If you're new to ProSeries, you can get up-to-speed on the program through the help of our Easy Start program.

 

If you have any questions, Intuit support teams are here to help you.

 

Can I keep a copy of the program on my own desktop for a backup?
We encourage users that are hosting to remove the program from the desktop to reduce issues with data syncing. The hosted program will automatically backup nightly and will maintain a rolling backup for 90 days.

 

Will the 30 minute login requirement still happen with hosted?
Yes, this is an IRS security summit requirement.

 

How does the speed compare to running it on my PC?
As with any internet-based service, you'll need a good-quality, fast internet connection. Hosting is subject to availability of a reliable internet connection. See detailed list of systems requirements here.

 

How does Microsoft Excel work with Hosting for Proseries? And how does my email work?
Microsoft Excel and Microsoft Outlook integration with ProSeries in the hosted environment requires an Office 365 license. If you already have an Office 365 license, you can bring it over on your own, or purchase a separate license through Right Networks or another provider.

 

Will my desktop program sync with the hosted environment?
Not automatically. We encourage you to only use your hosted environment for data entry and storage to prevent syncing issues. You can pull down or upload data to and from the hosted environment if you need too, but it is a manual process.