Who should I contact about my data conversion?
You can get expert help from our knowledgebase.
How do I have my data converted to Lacerte?
Follow the steps on the Intuit ProConnect Lacerte Data Conversions page.
What information converts to Lacerte?
Complete lists of converted items for the applicable tax program can be found on the Lacerte Data Conversion page.
The converted data files are not identical to the original files I submitted. Why?
Because the conversion process is designed to migrate the critical client data from the original files submitted to generate a starting point client file for use in the next year's Lacerte Tax program, the converted files are not designed to produce a complete Lacerte Tax return.
Why were some of my files not converted?
Most often, the files received were bad or corrupt, improperly backed up, missing data critical to the process, password-protected or locked. The files can be corrected for those issues that apply, and resubmitted. Please re-send only the files that did not convert to Lacerte.
What kind of timeline can I expect when converting to Lacerte?
In most cases, data conversion will be completed the same business day. Large quantities of data may take an additional couple of business days, depending on the vendor.